For one, it enables an organization to systematically assess its entire value chain and design a target operating model that optimally integrates RPA across both the outsourced processes and the processes that are retained in-house

Secondly, it enables the organization to tap into the outsourcing providers’ expertise in technology and process rationalization in developing an optimal outsourcing and RPA implementation roadmap

Finally, it also acts as a driver for organizations to introduce sufficient rigor in their outsourcing contracts that helps them leverage their outsourcing providers as enablers of their integrated outsourcing and RPA optimization strategy.

The Process

First, the scope of automation and the benefits in terms of cost and time has to be identified.


The ‘to-be’ process is designed considering the current ‘as-is’ process and possible enhancements to further increase  the efficiency.

The non-intrusive solution is developed using any RPA tool, which can be deployed in the current company infrastructure.

Solution is then deployed to realize all the benefits identified earlier. This is followed by support.


Wage arbitrage

The difference in salary costs per Full Time Equivalent (FTE) employee, including additional payments additional payments such as overtime

Labor consolidation efficiencies

The benefit created by doing the same things in the same place (shared service centre) and creating critical mass around processes. This is normally seen as a reduction in FTEs required to do the same amount of work as was done before the shared service centre was implemented

Process harmonization efficiencies

Benefits of doing the same things in an efficient and effective way. This builds on human resource consolidation efficiencies by adding process streamlining to build further scale benefits and increased service quality and cost through having fewer process exception

Wage elimination

The benefits created by automating activities